Shipping

How are BoardRAX shipped?

• BoardRAX are shipped flat packed
• BoardRAX are shipped in custom boxes.
• BoardRAX components are numbered for easy assembly
• BoardRAX screws & bolts are included
• Assembly takes 5 minutes
• Free pickup option from Warriewood on Sydney Nth Beaches
   

How much is delivery?

Price per rack:

• NSW $30
• QLD $40
• VIC $40
• SA Metro (Adelaide 40km radius or closest depot) $50
• SA Regional (the option to post to the closest depot) - Please email me for a custom quote
• WA Metro (Perth 40km radius or closest depot) $65
• WA Regional (the option to post to the closest depot) - Please email me for a custom quote

 

How long does delivery take?

 

• Depending on the season it’s approximately 1 week manufacture time (all our RAX are hand made).
• Deliveries usually take 3 business days to capital cities
• Please allow an additional day to regional locations

 

Are deliveries insured against loss/damage?

• Yes, all deliveries are fully insured
• Please note that delivery to a wrong or incomplete address can incur a re-delivery fee of $20.
  
  

Returns policy

BoardRAX will provide a full refund or credit note for any defective or damaged products purchased directly through our website. We will also cover all return shipping costs.

CONDITIONS FOR RETURNS:
-Items must be returned within 14 days of receiving your orderItem(s) must be unused and returned in original condition
- Return must include the original invoice with a Return Reference Number obtained from our care team
- EXCHANGES ~ We don't offer exchanges for change of mind.
- SALE ITEMS ~ Sale items are final sale and cannot be returned for refund or exchange for change of mind.