Shipping

CHRISTMAS SHIPPING

Please note that due to courier delays during this peak period, we can no longer guarantee delivery in time for Christmas.

We are still taking orders, for delivery in early 2026

During this holiday period we kindly ask you allow a few additional days for delivery. 
RAX are made to order & during peak times we have an increased workload. 
Courier networks also experience delays due to large volumes.
Thank you for your understanding

BoardRAX will be closed over the holiday season, please see below our closure date: last day of business being Tuesday 23rd Dec, 2025 and reopening from Wednesday 7th Jan, 2026.

Merry Christmas and happy New Year

******************

How are BoardRAX shipped?

• BoardRAX are shipped flat packed
• BoardRAX are shipped in custom boxes.
• BoardRAX components are numbered for easy assembly
• BoardRAX screws & bolts are included
• Assembly takes 5 minutes
• Free pickup option from Warriewood on Sydney Nth Beaches
   

How much is delivery?

Price per rack:

• NSW $30
• QLD $40
• VIC $40
• SA Metro (Adelaide 40km radius or closest depot) $50
• SA Regional (the option to post to the closest depot) - Please email me for a custom quote
• WA Metro (Perth 40km radius or closest depot) $65
• WA Regional (the option to post to the closest depot) - Please email me for a custom quote

 

How long does delivery take?

 

• Depending on the season it’s approximately 1 week manufacture time (all our RAX are hand made).
• Deliveries usually take 3 business days to capital cities
• Please allow an additional day to regional locations

 

Are deliveries insured against loss/damage?

• Yes, all deliveries are fully insured
• Please note that delivery to a wrong or incomplete address can incur a re-delivery fee of $20.
  
  

Returns policy

BoardRAX will provide a full refund or credit note for any defective or damaged products purchased directly through our website. We will also cover all return shipping costs.

CONDITIONS FOR RETURNS:
-Items must be returned within 14 days of receiving your orderItem(s) must be unused and returned in original condition
- Return must include the original invoice with a Return Reference Number obtained from our care team
- EXCHANGES ~ We don't offer exchanges for change of mind.
- SALE ITEMS ~ Sale items are final sale and cannot be returned for refund or exchange for change of mind.