FAQ

How much is delivery?

Prices are per rack. If buying more than 3 RAX in the same order please contact me for a custom quote. Full details on the Shipping page.

Can I have my RAX stained?
Staining is available on all our RAX. The stain is a dark walnut finish. Not only does it add a deeper colour making the RAX look like a hardwood finish but it also helps protect the wood.

What colours can I select?
Most common colours are Blue, Black, White, Grey.
You can select these from the drop down menu for the additional charge.
Please see Colour Chart
 

Do you do custom orders & custom colours?
Yes, custom orders can range from full garage or room fit outs, to extra large racks holding up to 12 boards. Simply contact me via the Contact Form to request a quote.


What are the dimensions in millimeters (WxDxH)?
SURFRAX
4 board - 820 x 450 x 1400
6 board - 1100 x 450 x 1400
8 board -  1200 x 450 x 1400
10 board - 1400 x 450 x 1400

SUPRAX
4 board - 1070 x 850 x 1200
6 board - 1070 x 850 x 1600
8 board - 1070 x 850 x 1750

LONGBOARDRAX
4 board - 1070 x 450 x 1600
6 board - 1410 x 450 x 1600
8 board - 1650 x 450 x 1600

SKATERAX
4 board - 300 x 450 x 750
6 board - 300 x 450 x 1000
8 board - 300 x 450 x 1200
10 board - 300 x 450 x 1400


Can you ship Australia wide?
Yes. Please see Shipping.
For International shipping contact me via the Contact Form to request a quote.


Whats the biggest rack you can do?
BoardRAX can be custom made up to 30 boards. Contact me via the Contact Form to request a quote.


Will mini mals and mals fit in a SurfRAX?
Its not advised, you should select a LongboardRAX.


Can I upgrade the BoardRAX to carry extra boards?
Yes there is now the option to replace the center pieces to accommodate your quiver. Contact me via the Contact Form to request a quote.


Will any boards fit on the horizontal SUPRAX? 
Yes the SUPRAX is designed for all water sports from sup, surf wake and snow. SUPS, Surfboards, Windsurfers & Snowboards will all fit.


Whats the turn around on orders?
Depending on the season it’s approximately 1 week manufacture time (all our RAX are hand made), plus additional time for shipping.


How easy is it to assemble?
BoardRAX are shipped flat-packed. There are 5 pieces and 12 allen key screws. All components are numbered & it will take 5mins to assemble. We have this great blog post & video to show just how easy it is How To Assemble Your BoardRAX


Whats the difference between a standard SurfRAX and the DeluxeRAX model?
The deluxe model has a marine grade carpet base more designed to display your good collectable boards.
The standard model has two pieces that are separated to allow boards to drip off and dry off. With a memory foam base for protection.
 

Whats the weight of the BoardRAX?
The standard weight is 10kg for the SurfRAX and 14kg for the SUPRAX.
 

Can i add wheels & tie-down points?
Yes, several well considered BoardRAX Accessories including Wheels, Eyelets & Dexlue Padding are available here. Add them to your order to have holes pre-drilled & also to save on shipping.

 

Are RAX suitable for outdoor use?
All boardRAX are made out of pine with a furniture grade natural finish.They are designed for indoor or under cover use only. They need to stay out of Australia's harsh elements of wind and rain.
Painting or a stain will protect it for longevity.
If you would like one made for outdoor use please Contact Us so we can make one out of treated pine


Refund Policy
BoardRAX offers returns for faulty items only. Please email us within 7 days of receiving your item and we will exchange faulty or damaged parts or send out a whole new rack were warranted. Unfortunately we do not refund for change of mind. We do however offer store credit pending individual circumstances.

Please Get in touch with us via email at any stage as we will happily help you through the process.